Google Business Profile chat will no longer be available in Google Business. The call history and chat features will be removed on July 31, 2024.
However, you can download your data now. Google will discontinue the Google Business Profile chat and call history service on July 31, 2024. Google will no longer enable new conversations to be begun beginning July 15, 2024, and will completely deactivate the chat and phone history functions on July 31, 2024.
What Google said. Google sent different sorts of emails to businesses based on whether they used the chat or call history tool. The email reads:
“We are writing to tell you that Google Business Profile’s chat and phone history functionalities will be discontinued on July 31, 2024. We recognize that this may be terrible news; as we continue to develop our tools, we may need to make difficult decisions that affect the businesses and partners with whom we engage. It is critical to us that Google remains a valuable partner as you manage your business, and we remain dedicated to this purpose.”
Important dates. Here are some future dates to be aware of:
Beginning July 15, 2024, Google Maps and Google Search users will no longer be able to initiate new chat chats with your business. However, searchers who are already participating in existing chat conversations will be told that chat will be phased off.
On July 31, 2024, the chat feature in Google Business Profile will be removed, and you will no longer receive new chat messages. You will no longer be able to view your Google Business Profile call history.
Download your history. You may download your chat and phone history from Google Business Profiles and keep it someplace. At some time, Google will remove your history.
Why we care
If you used these features for your business, please be advised that they will be discontinued soon. You may want to download your chat and phone history before the deadline so that it may be saved in your CRM software and database.
FAQ’s
Why is Google Business Profile chat and call history being removed?
Google is discontinuing the chat and call history features to streamline services and improve the overall user experience. These features will no longer be available after July 31, 2024.
When will the chat and call history features be removed?
The chat and call history features will be removed on July 31, 2024.
How can I download my chat and call history data?
You can download your chat and call history data by following these steps:
Log in to your Google Business Profile.
Navigate to the settings menu.
Select “Download Data.”
Follow the prompts to save your data.
Will my chat and call history data be available after July 31, 2024?
No, after July 31, 2024, the chat and call history data will no longer be accessible. Ensure you download any important data before this date.
